Terms and Conditions
Returns and Exchanges
We guarantee our products 100% - please call or email us with any questions.
Phone: +1 616 935 9933
Fax: +1 616 935 9816
We are not responsible for the content on, or privacy practices of, any non- NEWTREE.com web site to which this Site links or that links to this Site.
NEWTREE will not collect any personal information about you except when specifically and knowingly provided by you. Examples of such information are name, shipping and billing addresses, phone number, email address, credit card information and customer preferences data. Examples of ways in which we may collect such information from you include the following:
A. Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete a registration form. When registering, you will be prompted to provide certain personal information, including but not limited to your name, shipping and billing addresses, phone number, email address, and credit card number. In addition, you may also be asked to provide your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and this Site, and for internal marketing purposes. If we encounter a problem when processing your order, we will use the personal information to contact you.
B. Email Addresses. Some areas of the Site allow you to enter your email address for purposes including, but not limited to: registering for the NEWTREE newsletter or creating a NEWTREE account.
C. Cookies. Like most other websites, NEWTREE uses cookie technology throughout this Site. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are used to provide customers with tighter security, customized content, tracking of orders and shopping cart items. Unfortunately, customers who turn off cookies in their browser settings will not be able to shop from this Site. However, customers who have disabled cookies can still place orders over the phone. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
We do not sell or rent information about our customers and all information provided to NEWTREE remains absolutely confidential, except that:
A. We may share aggregate or summary information regarding our customers with partners, advertisers or other third parties. This data will never identify you personally.
B. We may share information with companies that provide support services to us (such as a printer, mailing house, fulfillment company or web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
C. We will use your personal information to communicate with you about your orders and deliveries, and we may send you a confirmation email when you register/place an order with us. Also, if you submit your email address to register for the NEWTREE newsletter or to create a NEWTREE account, we use it to deliver the information to you.
D. We may be required to disclose such information in response to subpoenas, court orders, requests from law-enforcement officials, or if we are otherwise required to disclose such information by law.
E. We may publicly disclose the name and address of the winner of any online sweepstakes.
Protecting Your Information
Shopping on the Site is easy, secure and worry-free. We have taken several measures to guarantee that your order and your credit card information are safe and secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Microsoft Internet Explorer (version 8 and 9), Mozilla Firefox (version 3.x), and Apple Safari (version 4 and 5).
Your personal information including your name, credit card number and address is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.
We will not permanently store your credit card or other payment information (if applicable) unless you knowingly consent to such storage and unless we have implemented appropriate PCI (payment card industry) compliant measures to do so.
Safe Shopping Guarantee
The Fair Credit Billing Act states that your bank cannot hold you liable for more than $50.00 of fraudulent credit card charges. If your bank does hold you liable for any amount up to the full $50.00, NEWTREE will cover the entire liability, up to the full $50.00.
If you suspect unauthorized use of your credit card, you must notify your credit card according to its reporting rules and procedures.
Please note that NEWTREE will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at NEWTREE’s online shop while using our secure server.
We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child’s personal information from our files.
Opt Out / Corrections
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing NEWTREE.com's Customer Support department at info@NEWTREE.com. Please clearly label the subject line "Opt Out / Corrections," and do not email your credit card number or other sensitive information.
Offline Collection, Use of Disclosure of Information
Questions and Feedback
We welcome your questions, comments and concerns about privacy. Please send any feedback pertaining to privacy, or any other issue to info@NEWTREE.com.